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In Flooss Bahrain (Flooss), our top priority is our customers. We are committed to delivering the highest level of service while upholding our reputation for honesty, transparency, and integrity in all our interactions. Although we make every effort to ensure that our customers receive exceptional service, there may be instances sometimes, we don’t get things right first time. In such cases, we strongly encourage you to inform us about your complaint so that we can rectify the situation promptly. |
In response to complaints, Flooss takes each one seriously and conducts a thorough investigation. We are committed to addressing your concerns in a timely manner.
Within five (5) days of receiving your complaint, we will provide a response through the appropriate communication channels.
In our initial communication, we will also provide you with an estimated timeframe for resolving your complaint. We understand the importance of keeping you informed throughout the process, and we will provide regular updates on the status of your complaint. If, for any reason, additional time is needed to resolve your complaint, we will notify you accordingly.
We strive to ensure that our customers are satisfied with the resolution of their complaints. If, however, you are not satisfied with the outcome or if you have a specific complaint that requires further attention, you have the option to escalate your complaint. The escalation channels, which are listed below, are available for you to use within thirty (30) business days from the date of our response.
Escalation email: complaints@flooss.com
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