Privacy policy

This Privacy Policy (the “Policy”) applies to your use of our application (“App”) provided by FLOOSS Bahrain B.S.C (Closed) and Payment International Enterprise B.S.C (Closed), both companies incorporated and existing under the laws of the Kingdom of Bahrain and regulated by the Central Bank of Bahrain as a Financing Company and Ancillary Service Provider (referred to in this Privacy Policy as “FLOOSS,” “we,” “us,” and “our”).

We are committed to protecting your privacy and ensuring the security of your personal information. This Policy explains how we collect, use, and share your data when you use our App. By using or accessing the App, you agree to the terms of this Policy. If you do not agree with this Policy, you should stop using the App.




1.Information Collection
We may collect the following types of information:

  • Personal Information:

We may collect personal information such as your full name, national ID/CPR details, passport details, date of birth, nationality, digital footprint, email, mobile number(s), address, gender, occupation, work address, EWA, driving license, pictures, financial documents, and biometrics (if applicable), and other details that been passed by IGA or Benefit company. This information is collected for Know Your Customer (KYC) and other uses within FLOOSS.

  • Device Information:

We may collect information about the device you use to access our App, including the device type, operating system, unique device identifiers, apps downloaded, contact, calendar, location, and mobile network information. This information is used to improve the performance and functionality of the FLOOSS App.

  • Log Data:

The FLOOSS App may automatically collect certain information when you use it, such as your IP address, app usage data, and crash reports. This information is collected for troubleshooting purposes, analyzing trends, and improving the performance of the App.

2. Information Use
We use the collected information for the following purposes:


  • Service Provision:

We use the information to provide you with the requested services, including financial transactions such as loans, wallet transactions, and customer support. We may also send you important updates and notifications related to the FLOOSS App.

  • Personalization:

We may use the information to personalize your App experience, including tailoring recommendations, offers, and advertisements based on your preferences and usage patterns.

  • Analytics:

We may analyze the collected information to better understand user behavior, improve the features and functionality of the FLOOSS App, and optimize our marketing efforts.

  • Legal Compliance:

We may use and disclose your information as required by applicable laws, regulations, or legal processes or to protect our rights, privacy, safety, or property.



3.Information Sharing
We may share your information in the following circumstances:

  • Third-Party Service Providers:

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, analytics providers, customer support platforms, Collection Partners, Lawyers, law firms and any outsourcing partners. These third parties are bound by confidentiality obligations and are only permitted to use your information for the purposes specified by us.

  • Business Transfers:

In the event of a merger, acquisition, or sale of the FLOOSS App or assets, user information may be transferred as part of the transaction. We will notify you of any such transfer and provide you with the option to delete your profile if you do not wish your information to be transferred.

  • Legal Requirements:

We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.


4.Data Security
We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, please note that no data transmission over the internet or electronic storage system can be guaranteed 100% secure. Therefore, we cannot guarantee the absolute security of your information.


5.User Controls and Choices
You have the right to access, update, and delete your personal information stored in the FLOOSS App if you have no proceedings, or installments. You can exercise these rights by contacting our customer support. You may also have the option to control certain app permissions through your device settings.


6.Minor’s Privacy
The FLOOSS App is not intended for minors under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor under 18, we will take steps to delete the information as soon as possible.


7.Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. If we make significant changes, we will notify you by in app notification and email. Your continued use of the FLOOSS App after the changes are made indicates your acceptance of the revised Privacy Policy.


8.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@flooss.com.