FREQUENTLY

ASKED QUESTIONS

Yes, Flooss is the first Islamic financing provider in Bahrain that offers instant approval and disbursement. Our platform is built by an experienced fintech team with a proven track record, providing innovative financial support to those who need it most.

You must be:
– A resident of Bahrain
– Between 21 and 64 years old
– Employed or retired

Yes, both expats and Bahrainis are eligible to apply for financing.

The financing amount depends on your credit eligibility. Generally, we offer cash financing between BHD 100 – 1,500. Apply to check your eligibility!

You can choose a financing tenure ranging from 2 to 18 months.

Two options for salary verification:
1. Manual Upload: Upload a 3-month bank statement showing salary transfers.
2. Open Banking: Link your salaried bank account for instant verification.
It depends on the selected disbursement channel:
1. Bank Transfer: Money is sent to your IBAN.
2. STC Pay: Funds will be credited to your STC Pay wallet.
1. Register on the Flooss app and complete the KYC process.
2. Click Apply for financing.
3. Select financing amount, tenure, and installment date.
4. Choose salary verification: Instant approval (Open Banking) or Manual Upload.
5. Confirm financing details & submit.
Instant approval if using Open Banking.
Manual upload applications are reviewed within 24 hours.

No, there are no application fees.

Yes! You can apply 24/7 as our services are always available.

Yes, we check your credit history to assess eligibility. Timely repayments improve your chances of approval.

We assign you a credit score based on multiple factors. A strong score enhances financing approval chances.

The Murabaha margin varies between 16% – 18% per annum based on your credit profile.

1. Click View Offer Details.
2. Review & accept the Murabaha Agreement.
3. Verify your ID (front, back & selfie).
4. Choose disbursement method (IBAN or STC Pay).
5. Enter OTP for verification.

You can use the money for any financial need. Borrow and spend responsibly.

You can pay via the Flooss app using:
– Debit Card
– BenefitPay
– Flooss Wallet

Currently, you can only have one active cash financing at a time. However, you can have both cash financing & BNPL financing simultaneously.

Yes, you can make early repayments anytime.

The BNPL service revolutionizes the way customers make purchases. With BNPL, customers have the option to split a single payment into 4 equal installments, spread equally over 3 months, providing them with flexibility and convenience during the checkout process with participating merchants. No interest or fees will be levied on customers for utilising the service.

To be able to shop at merchants, you need to accept your BNPL credit limit offer first.

The approved limit is not real money and does not get transferred to your bank account. The approved limit is only an indicator of your purchase limit.

Once you have approved the offer, you have up to 3 days to make a purchase with one of our partner merchants.

You can shop at any of our partner merchants, which can be found in the merchant list on our app.

Currently, once you have accepted an offer, you can shop only at one of our partner merchants. Once you have made a purchase and repaid all the installments, you can apply again and receive your new limit.

To be eligible for BNPL services, you must:
Be a Bahraini National or Bahraini resident.
Be over 21 years old and below 64 years old.
Be employed or retired.

You need to provide: A bank statement showing the latest 3-month salary/income statement, which must be a maximum of 10 days old before applying.

Follow these steps to apply:
1. Accept the BNPL Guidelines.
2. Enter your salary/income amount.
3. Upload the required bank statement.
4. Fill in your personal details to help us assess your application.
5. Press ‘Save’ to submit the application.

You will receive a response from Flooss within 1 working day (24 Hours).

If accepted, you will receive an offer with a validity of 72 hours. The offer will indicate your maximum purchase limit. To begin shopping with our partner merchants, you will need to accept the offer.

Complete the ID&V (scan ID front, Back, Selfie) and Mobile number and Email verification process to accept the offer.

No, the approved amount is a virtual limit indicating your maximum purchase limit and cannot be used as a payment method.

You will have 72 hours to make a single purchase at one of our approved merchants.

Currently, you are limited to making one purchase with a partner merchant, regardless of whether you have used your full limit. Once you have repaid all installments, you may apply again.

The minimum purchase amount is 50 BHD, and the maximum purchase amount is your approved limit.

Shop at any one of our partner merchants and ask to pay using FLOOSS. Scan the QR or enter the manual code generated by the merchant to view the repayment plan. Accept the repayment plan and pay the first installment on the FLOOSS app to activate financing.

Shop at any one of our partner merchants and ask to pay using FLOOSS. Scan the QR or enter the manual code generated by the merchant to view the repayment plan. Accept the repayment plan and pay the first installment on the FLOOSS app to activate financing.

  • FLOOSS SOOUQ is a financing marketplace available inside the FLOOSS app.
  • It allows users to purchase electronic devices from partner merchants.
  • Customers can pay in monthly installments instead of full upfront payment.
  • STC Channels
  • Batelco
  • Zain
  • Future Communication
  • 1 Mart
  • Arafa Phone
  • Bahraini or Bahrain resident
  • Age between 21 and 64
  • Employed or retired
  • Minimum monthly salary of BHD 150
  • Must provide last 3 months’ salary statement (issued at least 10 days before application)
  • Financing is available between BHD 100 and BHD 1,000
  • If the device costs more than your approved financing amount, the extra must be paid as an advance payment

Flexible repayment periods from 2 to 18 months

  • Profit rate: 16%–18%
  • Admin fees: BHD 6.5
  • VAT: 10% of the admin fee
  • Open the FLOOSS app and go to FLOOSS SOOUQ
  • Click on ‘Order Now’
  • Search or browse for your desired device
  • Choose device color, storage, and repayment duration
  • Select installment due date and confirm
  • Verify salary via bank statement or open banking
  • Complete the survey and submit your application
  • You will receive an offer with financing and device details
  • Review and agree to Murabaha and Authorization agreements
  • Complete ID verification (CPR, selfie)
  • Verify via OTP (mobile and email)
  • Enter & Confirm your delivery address
  • Your order is out for delivery! the Merchant will contact you to deliver the device
  • 3-month salary statement
  • ID verification – CPR front and back and a selfie
  • BenefitPay
  • Benefit Payment Gateway (Debit Card)
  • FLOOSS Wallet
  • After delivery, your FLOOSS SOOUQ will be activated on the app
  • You can view your schedule and make payments through the app
  • A Sharia-compliant financing method
  • FLOOSS will finance you to take your device and repay back in installments on the app
  • No interest is charged

Only if the device price is more than your eligible financing amount

Yes, you can select your preferred due date during the application

  • It may be due to missing or incorrect documents
  • Make sure the salary statement includes 3 months of deposits and is dated properly

The offer will expire in 3 days and your financing request will be cancelled

Flooss is the first Islamic financing provider in Bahrain, offering instant approval and immediate disbursement of funds directly to your bank account. The process is entirely digital, with no paperwork, no hidden costs, and complete transparency.

– Convenient and easy-to-use platform
– Fully Sharia-compliant financial solutions
– Instant approval and disbursement of funds
– Safe, secure, and trusted by customers
– Islamic financing
– Bill payments
– Gift cards and vouchers

You must be at least 21 years old to register for the Flooss App.

You can download the Flooss app from the App Store (for iOS) and Google Play Store (for Android).

– Download the Flooss app.

– Enter your contact information.

– Complete the KYC (Know Your Customer) process.

– Start enjoying Flooss services!

KYC (Know Your Customer) is a legal requirement by the Central Bank of Bahrain for financial institutions to verify a customer’s identity and assess potential risks. It ensures a secure and compliant financial environment.

Fully verified users can:

– Apply for Islamic financing

– Use the “Buy Now, Pay Later” service

– Purchase vouchers and gift cards

– Make bill payments

Users who haven’t completed KYC can still:

– Make bill payments

– Top up mobile lines

Yes, you can complete the KYC verification process at any time. However, you will only be able to apply for financing once the process is completed.

Yes, you can change your email:

1. Open the Flooss app and go to the dashboard.

2. Click on Settings > Profile > Personal Information.

3. Select Edit Email ID, enter your new email, and click Save.

4. You’ll receive an OTP on your new email. Enter the OTP to confirm the change.

Yes, you can update your phone number:

1. Open the Flooss app and go to the dashboard.

2. Click on Settings > Profile > Personal Information.

3. Select Edit Phone Number, enter your new number, and click Save.

4. You’ll receive an OTP on your new number. Enter the OTP to confirm the change.

Yes, you can easily change your profile PIN directly from the Flooss App.

Yes, you can log in to your Flooss account on different devices. However, you will need to verify your account during the first login on a new device.

Yes, you can view and manage the list of trusted devices linked to your Flooss account. You can choose to keep or remove any device.

You can reach Flooss support by:

– Calling 13310055

– Contacting us on WhatsApp at 17799980

Flooss Islamic Financing is a service dedicated to providing Sharia-compliant financing solutions to customers in Bahrain. This means all financial transactions adhere to Islamic principles, ensuring ethical and religious compliance.

Yes, Flooss is Sharia-certified. Our Sharia Certificate Reference is FLS-3782-01-01-02-24.

Islamic financing prohibits the payment or receipt of interest (Riba), unlike conventional loans. Instead, it uses Murabaha, which involves buying and selling goods (e.g., metals) to comply with Islamic principles.

Flooss financing operates on the principles of Tawarruq. This involves the institution purchasing an asset (e.g., platinum) on behalf of the customer and then selling it to them in a Sharia-compliant manner.

The metal used in the Sharia-compliant financing process is platinum.

Flooss has a dedicated Sharia Board that oversees all operations to ensure compliance with Islamic law. The board consists of Islamic scholars who review and approve all financial products and transactions.

The charges include:
– Murabaha Margin (profit)
– Admin fees
– Value-added tax (VAT)

Flooss’s Sharia Board consists of Sheikh Muhammad Ahmed, a Sharia consultant with extensive experience in Islamic finance.

Flooss’s Sharia scholar is Sheikh Muhammad Ahmed, a Sharia advisor with over 9 years of experience. He specializes in integrating Sharia principles into financial systems and holds master’s degrees from Ahsan Al Uloom University and Dar Al Uloom University in Karachi.

Yes, Flooss is licensed by the Central Bank of Bahrain (CBB) under registration number 1-156825.

Yes, the profit rate ranges between 16% and 18%.

Yes, all Flooss products are Sharia-compliant. Our Sharia Certificate Reference is FLS-3782-01-01-02-24.

No, you must fully settle your existing finance before applying for a new one.

The Murabaha margin ranges between 16% and 18%, depending on various factors.

Flooss calculates your maximum financing eligibility based on several factors. Additionally, as per the Central Bank of Bahrain’s regulations, your monthly debt payments cannot exceed 50% of your monthly income (Debt Service Ratio).

No, once the VAT is paid and the financing amount is disbursed, the financing cannot be canceled.

Your financing offer is valid for 3 days (72 hours).

A counteroffer is an alternative financing offer provided based on your liabilities and eligibility.

No, once the VAT is paid, it cannot be refunded.

Flooss provides instant disbursement through IBAN or STC Pay.

To download your clearance letter:
– Log in to the Flooss app.
– Go to the dashboard and click on Pay Now.
– Click on Agreements at the top of the screen.
– Select Clearance Letter and click Download.