In response to complaints, Flooss takes each one seriously and conducts a thorough investigation. We are committed to addressing your concerns in a timely manner. Within five (5) days of receiving your complaint, we will provide a response through the appropriate communication channels. In our initial communication, we will also provide you with an estimated timeframe for resolving your complaint. We understand the importance of keeping you informed throughout the process, and we will provide regular updates on the status of your complaint. If, for any reason, additional time is needed to resolve your complaint, we will notify you accordingly. We strive to ensure that our customers are satisfied with the resolution of their complaints. If, however, you are not satisfied with the outcome or if you have a specific complaint that requires further attention, you have the option to escalate your complaint. The escalation channels, which are listed below, are available for you to use within thirty (30) business days from the date of our response.